Privacy Policy (POPIA)
Squared Circle
This Privacy Policy explains how we collect, store and use your personal information when you shop with us or interact with our website. We respect your privacy and comply with the Protection of Personal Information Act (POPIA).
1. Who We Are
Squared Circle (Pty) Ltd
Reg No: 2023/855908/07
Address: 1 Nasrec Road, Orphirton, Johannesburg, Gauteng, 2091
Email (Support): sales@squaredcircleofficial.store
WhatsApp: 071 111 1111
Website: www.squaredcircleofficial.store
For the purpose of POPIA, we act as the Responsible Party for all personal information we process.
2. What Personal Information We Collect
We may collect the following information when you use our website, place an order, or contact us:
| Category | Examples |
|---|---|
| Identity & Contact Info | Name, surname, phone number, email address, delivery address |
| Order & Transaction Info | Items purchased, payment confirmations, returns, refunds |
| Device & Usage Data | IP address, browser type, pages viewed, cookies, analytics identifiers |
| Communication History | Emails, WhatsApp messages, or queries sent to our support team |
We do not store your full card number or CVV.
Payments are processed securely by certified payment gateways.
3. How We Use Your Information
We use your information to:
- Process and deliver your order
- Communicate order updates and tracking
- Handle returns, exchanges and refunds
- Improve website performance and customer experience
- Detect and prevent fraud or misuse
- Send marketing messages only if you choose to receive them (You may opt-out at any time)
4. Legal Basis for Processing (POPIA)
Your information is processed under the following lawful grounds:
- Your consent (e.g., email marketing opt-in)
- To perform our contract (fulfilling your order)
- To comply with legal obligations (e.g., tax record retention)
- To pursue our legitimate business interests (e.g., site analytics)
5. Sharing Your Information
We only share your information with trusted partners who need it to fulfil your order or operate our business:
| Third-Party Category | Purpose | Examples |
|---|---|---|
| Payment Processors | Secure payment authorisation | PayFast, Ozow, SnapScan, Zapper |
| Couriers & Logistics | Delivering parcels | RAM, The Courier Guy, Fastway, DHL |
| Website Hosting & Analytics | Site performance and data security | Cloud hosting providers, Google Analytics |
| Marketing & Communication Tools | Optional opt-in messages | Email service tools / SMS providers |
All service providers are contractually bound to process your data only according to our instructions and must maintain appropriate security measures.
6. Cross-Border Data Transfer
Some of the systems we use are hosted outside South Africa.
We only use providers who meet adequate data protection standards and contractual safeguards.
7. Retention
We keep personal information only for as long as necessary for:
- delivering orders,
- providing support,
- complying with tax and legal requirements (typically 5 years).
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights (POPIA Data Subject Rights)
You have the right to:
- Request access to the personal information we hold about you
- Request correction of incorrect personal information
- Request deletion where legally possible
- Withdraw marketing consent at any time
- Lodge a complaint with the Information Regulator
To exercise any of these rights:
Email: sales@squaredcircleofficial.store
We may require proof of identity to process your request.
9. Security Measures
We use a combination of administrative, physical and technical safeguards, including:
- HTTPS encryption
- Access controls
- Secure third-party payment gateways
- Regular system monitoring
While no online system is 100% guaranteed secure, we take all reasonable steps to protect your data.
10. Cookies & Tracking
We use cookies and analytics to:
- Keep your cart active
- Improve browsing experience
- Understand website performance
- Offer relevant product recommendations
You can adjust or disable cookies in your browser settings.
See our Cookie Policy for details.