Shipping & Delivery Policy
Squared Circle
Where We Deliver
We deliver throughout South Africa using trusted national courier partners.
International delivery is available to selected countries.
How will I receive my order?
Local (South African) Orders
All local orders are shipped using reputable South African couriers.
Every parcel that leaves our fulfilment centre is assigned a tracking number.
Once your order has been dispatched, you will receive:
- A shipping confirmation email or WhatsApp notification
- Your tracking number
- A direct link to track your parcel in real-time
You will receive delivery updates from the courier as your parcel moves through the network, so you'll always know when to expect it.
If you ever need to check the status manually, simply click the tracking link provided in your dispatch confirmation.
International Orders
International orders are shipped via DHL Express or another reliable global carrier.
Once dispatched, you will receive:
- A tracking link
- An estimated delivery window
Note:
Customs duties and import taxes vary by country and are the responsibility of the recipient.
How long will delivery take?
Local Orders
Delivery times vary based on your location. As a guideline:
| Region | Estimated Delivery Time (after dispatch) |
|---|---|
| Gauteng | 1 – 3 business days |
| Major Cities (CPT, DBN, PE, etc.) | 2 – 4 business days |
| Outlying / Rural Areas | 3 – 7 business days |
We do our best to dispatch in-stock items within 1–2 business days.
Pre-order items will follow the estimated delivery timelines listed on their product page and order confirmation.
If you haven't received tracking details within 5 business days, please contact us:
Email: sales@squaredcircleofficial.store
WhatsApp: 073 602 2271
International Orders
Delivery timelines depend on your region and customs processing:
- Typically 7 – 14 business days after dispatch
Customs delays may extend delivery time. This is normal and not controlled by the courier or Squared Circle.
Delivery Support
If your parcel:
- Arrives damaged
- Is delayed beyond expected timelines
- Or shows no movement on tracking for 72+ hours
Please contact us and we'll assist directly with the courier on your behalf.
We are here to ensure your order arrives safely and promptly.
Email: sales@squaredcircleofficial.store
WhatsApp: 073 602 2271
Incorrect Address / Missed Deliveries
If the delivery address provided is incorrect or the parcel is not collected, the courier may return the parcel to us. We can resend the package once the correct address is confirmed, a re-delivery fee may apply.
Ownership & Risk
Ownership and risk transfer to you once the parcel is delivered to the address you provided (or collected). Please ensure someone is available to receive your parcel.